Before venturing forth, please make sure that you have seen Part 1 of this demystifying series! Here is the graphics we posted in the previous post use this as a reference for users that we will be referring to when troubleshooting: Do you really have a Free/Busy issue? In this second part of the Demystifying Hybrid Free/Busy, we will cover troubleshooting of Hybrid Free/Busy scenarios, more specifically – how and where to find an actual error that will indicate where the problem is.
Select Remove this application from my computer and then click OK. Find and select Microsoft Support and Recovery Assistant. To uninstall the app from your computer, do the following: Follow the instructions provided by the Microsoft Support and Recovery Assistant. Choose the problem from the list and click Next. Choose the app you are having problems with and click Next. Read the Microsoft Services Agreement and then click Agree. Once downloaded, start the “ SetupProd.exe “ file. Click the link below to download the Microsoft Support and Recovery Assistant: Download. To download Microsoft Support and Recovery Assistant, do the following: There are also solutions for the mac and web version even if they are not installed directly on the Windows device. Cannot send, receive or find e-mail messages. Access to shared mailboxes or shared calendars doesn't work. Outlook keeps saying "Attempting to connect. Outlook keeps prompting for the password. Microsoft 365 email cannot be set up in Outlook. An error message is displayed during installation. The Microsoft Support and Recovery Assistant offers the best solution for the following identified problems: Office If the Microsoft Support and Recovery Assistant cannot resolve a problem, it suggests the next steps and offers the information you need to contact Microsoft Technical Support. Currently it can fix problems in Office, Microsoft 365 or Outlook. The Microsoft Support and Recovery Assistant relies on testing to find the problem and offer the best solution for the identified problem. 
Being able to install programs on your computer. To be able to apply this setting, you need to: Tell users how to use the official tool to fix common problems with Microsoft 365.
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